FAQ

Orders

In-stock orders are usually shipped within two business days, however, please allow up to 2 weeks for order fulfillment and delivery. You should receive your merchandise within 3-10 business days once shipped. All orders are sent first class via USPS.  Please note that international orders may take up to 3 weeks.  In order to limit paper waste, we do not insert a paper invoice with your order (unless you are a business).  Please retain your electronic invoice as your receipt.

 Shipping

All domestic orders are shipped via the United States Postal Service with Delivery Confirmation for a flat rate of $5.  Overnight service is also available on request.

Please contact us if the shipped address will be different than the billing address.

Packaging

All orders come packaged in a kraft natural box.   If you are ordering several items and require multiple boxes, please let us know. To limit waste we package all items together unless otherwise requested. We are happy to include a hand written message if you are sending a gift.  Please email with specifics.

 Jewelry Care

The process of making enamel jewelry is made by melting thin layers of glass on to metal in a kiln.  This means that the finish is fragile.  However, the jewelry is surprisingly durable and will last a lifetime if treated correctly.  Please avoid hard knocks, heavy pressure and do not bend.  Do not submerge in water and avoid using chemicals, swimming and using heavy machinery while wearing the jewelry.  Clean the enamel pieces with a soft cloth.

Our patina pieces will develop more over time.  Handle pieces by the edges where possible.  Do not wear while using or handling chemicals like perfume or hair products.  Always remove the jewelry before showering, swimming and washing hands.  A protective adhesive is placed on the pieces, however, to prolong the patina on your jewelry the above steps should be taken.

Chains and ear wires may tarnish, but can be maintained with metal cleaner or by simply rubbing with a polishing cloth.. Do not submerge enameled jewelry in metal cleaner.

Brass – the beauty of this metal is that it can develop a rich patina with wear. Exposure to salt air/water will bring on bits of green patina. To protect the original finish, always remove jewelry and/or hair accessories when washing hands, showering, or swimming. To restore to a bright finish clean with a metal cleaner and buff the piece until shiny.

What forms of payment do you accept?

We accept Visa and Mastercard

Return/Exchange Policy

We will be glad to make an exchange or credit your account for any unworn items you are not completely happy with in 7 days of purchase.  Please email as soon as possible to let us know about the return.  Items must be shipped in original packaging and in unused condition.  Return shipping charges are non-refundable and the responsibility of the customer.

Custom orders and sale items are not returnable.

We are not responsible for damages or loss in return shipping.

Repairs

We will happily repair jewelry for half of the original charge within one year of purchase for jewelry that is damaged from normal wear and tear.  Be sure to ship prepaid and insured with the package securely wrapped and include your return address, contact information and request. Return shipping charges are the responsibility of the customer and cannot be refunded. We are not responsible for damages or loss incurred in return shipping.